| About Us Synergy AV Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Synergy AV Ltd 12a West Street Congleton Cheshire CW12 1 JR Phone: 01260 280017 Fax: 01260 298901 Email: mail@synergyav.co.uk 902 4889 16 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Synergy AV Ltd will accept the following methods of payment: Visa, MasterCard, Maestro, Switch, Electron, and Solo. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Price Matching The online shopping web-site where you found the product offered at a cheaper price must have the item in stock; the product must be new and not damaged; and be identical to our product. Competitor's offered price must be accurate, include any taxes, and applicable carriage charges (if any), and they must be prepared to sell the item to you at their quoted price. Goods must not be part of bankrupt stock, nor offered through any sort of auction. They must not be end of line clearance items, shop-soiled items or similar. . We WILL NOT Price Match items from any website if that website is not able, or not prepared, to deliver the item to your shipping destination because it is out of their delivery area. We WILL NOT Price Match items from any web-site that is NOT based in the UK. (Customers should be aware that their United Kingdom consumer rights by law may not apply to transactions carried out with non-UK based mail order companies, and that there may be future difficulties with returns and claims under manufacturer’s warranties on any goods purchased from such websites.) We must be able to verify the lower price. Synergy AV’s Price Match is an offer to treat only, and is not a binding contract until we have accepted your order and taken payment. We reserve the right not to Price Match for any reason at our discretion. Our Price Match offer is available only prior to purchase. Once we have Price Matched that particular item and processed your order, we will not Price Match that item again under the same order.Synergy AV will only price match against authorized UK Nordost dealers. |
| Delivery Schedule We will normally send your order to you in 3-5 business days . International orders are generally received in under 5-7 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01260 288017 (International +44 01260 280017 or fax us on 01260 289091 or write to us at Synergy AV Ltd 12a West Street Congleton Cheshire CW12 1JR |
| Privacy Policy Synergy AV do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We advise customers to keep their box and packaging in the event of having to return the product for any reason. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, within 7 days from receipt of goods. |